Refund policy

We want you to have a happy experience with KUMA HOME, and we’re always here to help if something isn’t right.🐻

Damaged Items & Quality Issues🐾

Accidents happen during travel! If your order arrives broken, defective, or has a significant quality issue, please contact us with photos within 48 hours of delivery. Once confirmed, we will quickly arrange one of the following:

• A full refund to your original payment method
• A replacement item sent to you to help resolve the issue

Returns and Exchanges🐾

To keep our small business sustainable, we generally do not accept returns or exchanges. However, your satisfaction is our priority.

We try to package your "hugs" as fast as possible, so we cannot guarantee modifications or cancellations once an order is placed. If you need to change anything, please email us immediately, and we’ll do our very best to assist you.

Please note:

• Handmade Nature: Part of the charm of our ceramics is their unique, handmade nature. Minor variations like tiny pinholes, small black dots, or slight glaze differences are natural characteristics of the firing process and are not considered defects.
• Refund Processing: Once approved, your refund will be sent back to your original payment method within 3-5 business days. Note that your bank may take additional time to post the credit to your account.

🐾Contact Us🐾

Still have questions? We’d love to chat! Feel free to reach out to us at kuma.kuma.yeg@gmail.com.

Thank you for being part of KUMA HOME🧸