Shipping policy

We want to get your "hugs" to you as quickly and safely as possible. Please review our shipping and pickup guidelines below.🐻


Shipping Costs & Free Shipping🐾

We are happy to offer free shipping thresholds for our lovely customers:

Canada: Free Shipping is available for orders over $69.

 

  • For orders below these thresholds, a standard flat shipping fee will be calculated at checkout based on your location.

Market Pickup (Local Option) 🐾

Absolutely, we love meeting you in person! If you would like to collect your order at one of our local markets, please choose the “Market Pickup” option at checkout.

Please note:

  • This option is entirely free of charge.
  • To check our latest dates and locations, you can view our Market Schedule on our website or Instagram(@kuma.kuma.official).

 

  • ⚠️ Important Note: Please make sure to write your preferred market location in the "Order special instructions" box at checkout so we know where to bring your goodies!

Processing and Dispatch🐾

All orders are typically processed within 3 business days (excluding weekends and holidays) after payment confirmation.

  • Orders placed on weekends or holidays will be dispatched the next business day.
  • Please note: Orders with custom gift wrapping or fragile tableware items may take an additional 1–2 business days to package securely.

Estimated Delivery Times🐾

Delivery times vary depending on your location:

  1. Local Edmonton Area: 1–3 business days after dispatch.
  2. Rest of Alberta & Western Canada: 3–5 business days after dispatch.
  3. Eastern Canada & Remote Areas: 4–7 business days after dispatch.

Please note that delivery times are estimates and may vary due to carrier delays or external factors.

Order Tracking & Carriers🐾

We use a variety of trusted carriers (such as Canada Post or Intelcom) to ensure reliable delivery. Once your order ships, you will automatically receive a tracking number via email to track your package's journey.

Lost or Missing Packages🐾

If your package appears to be lost or has not arrived within the estimated time, please contact us and we will be happy to assist in resolving the issue with the carrier.

Please note: Once a package is officially marked as "delivered" by the carrier, responsibility transfers to the customer. We recommend checking around your property or with your neighbors first.

Address Accuracy🐾

Please ensure your shipping address is fully correct at checkout to avoid delivery issues. KUMA HOME is not responsible for delays or losses caused by incorrect or incomplete addresses.

🐾Contact Us🐾

If you have any questions about your shipping or market pickup, feel free to reach out to us at kuma.kuma.yeg@gmail.com.

Thank you for choosing KUMA HOME 🧸